Conversation design
Map the call purpose, opening disclosure, supported questions, escalation triggers and the information that must be confirmed aloud.
AI Sales & Customer Experience
AI Voice Calling
Turn a call into a useful conversation.
AI-powered voice conversations with context and a clear next step.
A workflow to consider
An enquiry call that reaches the right person
A prospect calls about a service while the sales team is busy. The agent needs to understand the enquiry, collect the few details a salesperson actually needs and explain what happens next. If the caller asks something outside the approved information, the call should move to a person or create a follow-up request. A fluent conversation alone is not the outcome: the next owner needs a usable record.
Who it’s for
Sales, service, and operations teams that handle recurring phone conversations.
Define your first release
What we can scope together
These are starting points for a custom engagement. The proposal defines what is included in your project.
Call-to-record workflow
Agree the fields in a call summary, where they are saved and who receives the next task. Define how a failed CRM write becomes visible.
Review and handoff
Provide a way to inspect conversations and adjust the approved material. Set clear behavior for silence, interruptions and unsupported requests.
Your existing tools
Connections to assess
Discovery checks your telephony provider, phone numbers, CRM and scheduling tools. Twilio and HubSpot are possible systems to assess, not included or pre-certified connectors. Call rates, number availability, recording settings, languages and access permissions affect the design.
Scope, budget and timing
What the first conversation covers
Bring your current call script, common questions and the fields your team records today. We scope one call purpose first, then estimate the conversation work, integrations and evaluation needed. Telephony and AI usage costs are identified separately from implementation.
Share an optional budget in USD with your enquiry. We agree the scope, dependencies, milestones and timeline before implementation; there is no standard delivery promise for an unscoped project.
Before launch
How we check the result
Review representative calls, interruptions, unknown answers and escalation attempts. Check that the saved summary matches the call and that a person can pick up the request without repeating the entire conversation.
The pilot scope must define when the agent stops and hands over. Consent, recording and outreach requirements need review for the actual countries and call types before launch.
Bring us your workflow.
A few sentences about the task and your current tools are enough to start.
Start a conversation →